Last updated: August 30, 2026
PawCinema is operated by Auralis Labs LLC. The payment mode displayed at checkout controls whether a real charge is made. A checkout clearly marked as a payment sandbox creates no real customer charge.
Before payment or generation
You can leave hosted checkout before payment is completed. If a direct AI product is explicitly available, its request can be changed without charge before submission. After a successful generation has been submitted, a different prompt, reference, duration, quality, or reroll is a new request.
Technical generation failures
When explicitly available, AI Image and AI Video each sell one candidate generation at the exact credit price shown before submission. PawCinema reserves those credits before calling the provider. If the request fails technically without delivering a usable file, the reserved credits are restored automatically. A successful result that is different from a customer's subjective preference does not by itself qualify for a credit restoration, because generative results are probabilistic.
Story Film remedies
Story Films sell the outcome promised by the selected Film Card, not individual model attempts. In-contract retries and controlled fallbacks do not create an extra customer charge. If PawCinema cannot release a deliverable film after the allowed remedy, the order receives the applicable replacement, credit restoration, or cash-refund review instead of a known failed candidate.
Payment and internal-credit remedies
The current public Story Film journey charges for the selected finished-film package, not a general-purpose stored-value product. A duplicate or unauthorized charge, a failure to grant the purchased film contract, or a qualifying undeliverable Story Film is eligible for review. Any internal credits attached to the order are non-transferable and have no separate cash value; an approved cash refund applies to the underlying purchase and is returned to the original payment method. If a separately disclosed direct AI product becomes available, its unused paid balance and technical-failure remedy will be reviewed under the terms shown at that checkout and applicable law.
Approved cash refunds are returned to the original payment method. Bank and card processing time is outside PawCinema's control.
Requesting review
Email support@pawcinema.com within 7 calendar days of the relevant payment, delivery, or documented failure. Include the account email, order or payment identifier, and a short description. Do not send card numbers or security codes.
We aim to acknowledge a complete request within 2 business days. Nothing in this policy limits rights that cannot be waived under applicable law.